Effective February 15, 2016 - Orders shipped within the US are shipped USPS Priority Mail for a flat rate of $6.00 per shipment, regardless of the number of items purchased. In addition, FREE SHIPPING is offered with orders of $50 or more.
We ship to Canada via USPS First Class for $15 (15+ business days), and internationally (25+ business days) for $20. In addition, we are now offering Priority shipping via USPS Priority Mail to Canada ONLY (not internationally) for $30 Flat Shipping (10 - 14 business days).
Word Decor 'n More is not responsible for any customs or duties, or additional taxes incurred when shipping to Canada or Internationally. These charges are entirely the responsibility of our customers.
Orders shipped within the US generally take 2 - 3 days shipping time, while Canadian and International orders shipped via USPS First Class can take as long as 25+ business days, and in some cases, even longer. However, we do not guarantee these time frames, and cannot be held responsible for delays with the USPS or due to customs.
Express mail overnight delivery is available through USPS for $28.00 on US orders only, but it does not guarantee overnight delivery to all areas. (FREE SHIPPING offer does not apply to Express Mail delivery option.) EXPRESS SHIPPING only applies to the shipping method and has nothing to do with production turnaround time. Regular production turnaround times still apply to these orders.
All orders are generally shipped from our production facility within 5 - 7 business days. However, this time frame may vary slightly due to production workloads.
All packages marked "DELIVERED" by the USPS via Track and Confirm using the tracking number issued by the USPS, will be considered as such. We accept no responsibility for lost or stolen packages after they are scanned as "DELIVERED" by the local postal carrier.
Please take extra care to provide us with the correct shipping address and phone number. We ship to the "Shipping Address" provided on each order. If an order is returned to Word Decor 'n More due to an incorrect or incomplete mailing address provided by the customer, Word Decor 'n More is not responsible for re-shipment charges due to a bad mailing address (if you have recently moved or incorrectly entered a mailing address). An invoice will be sent to the customer to cover the additional shipping charges incurred to re-ship an order.
If a package is returned to us due to an incorrect mailing address, we will hold the package for 30 days, and will notify you via email. To retrieve your returned package from us, please provide a correct SHIP TO address, and we will gladly re-send your package to you for the cost of re-shipping. Once 30 days has passed, your product will be discarded and no refund will be issued. In the event an incorrectly addressed package (due to customer error) is never returned to us, we accept no responsibility for packages lost, stolen, or abandoned in transit.